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Terms & Conditions

A Legal Disclaimer
 Terms and Conditions
Effective Date:  February 3, 2025


Thank you for choosing Life In Gray Treats. Please read the following Terms and Conditions carefully before placing an order with us. By using our website, purchasing products, or engaging with our services, you agree to these terms. These terms govern all transactions with Life In Gray Treats and apply to all orders made by customers on this website or any other application related to Life In Gray Treats.

 

1. General Information/Contact Us

Business Name: Life In Gray Treats

Business Address: Lake County Area, IL

Email: lifeingraytreats@gmail.com

Website: lifeingraytreats.co​m

lifeingraytreats.shop

2. Order Processing & Acceptance

  • All orders are subject to availability. We strive to fulfill every order, but we may have limitations based on stock, ingredient availability, or staffing.

  • Order Confirmation: Once an order is placed, you will receive an order confirmation email. This does not guarantee that the order has been accepted. Your order will only be considered accepted once we send you a ready for pickup/delivery notification.

  • Customization: For custom orders, you must provide accurate details at the time of order. We cannot be held responsible for any errors or changes made after confirmation.

3. Payment Terms

  • We accept the following payment methods: Credit Cards/Debit Cards.

  • All payments are processed securely. Full payment is required at the time of purchase for both pickup and delivery orders unless discussed otherwise for custom orders.

  • We reserve the right to modify prices at any time. If any price changes affect an order already placed, we will notify you and provide an option to cancel the order with a full refund.

4. Delivery & Pickup Policy

  • Pickup: Orders will be available for pickup at the designated time and location specified in your confirmation email. You will have a 1-hour window from the time selected for pickup. Late pickups will incur an additional fee of $5 for every 15 minutes beyond the agreed-upon time. Additional charges will be added to original payment method.

  • Delivery: Delivery times will vary depending on your location. We will notify you with an estimated delivery window when your order is ready.

  • Damages After Pickup: Once an order is picked up from our location, we are not responsible for any damages, delays, or issues that occur thereafter. Any requests for adjustments or re-creations due to mishandling after pickup will incur an additional fee.

5. Return & Refund Policy

  • All returns and refunds are processed on a case-by-case basis. We do not guarantee that a refund will be issued.

  • To be eligible for a return or refund, customers must notify us within 24 hours of receiving the order and provide a clear explanation of the issue, including photos of any faulty or incorrect products.

  • Non-refundable Items: Custom cakes, personalized items, or perishable goods that have been opened, altered, or consumed are not eligible for return.

  • If an order is damaged during pickup or delivery, we are not responsible to issue or offer a refund or replacement.

  • Responsibility After Pickup: Once the order is picked up, any damages, changes, or mishandling by the customer will not be the responsibility of Life In Gray Treats.

6. Product Availability & Substitutions

  • We strive to offer fresh, high-quality baked goods at all times. However, due to seasonal availability or unforeseen circumstances, some ingredients or products may be unavailable. We may substitute ingredients or products of equal quality when necessary. You will be notified in advance if any significant changes are made to your order.

7. Health and Safety

  • All baked goods are prepared in a kitchen that handles allergens such as nuts, dairy, eggs, and gluten. While we take precautions to avoid cross-contamination, we cannot guarantee that any product will be allergen-free. Customers with food allergies are responsible for making informed decisions before purchasing.

  • We comply with all health and safety regulations as outlined by Illinois state law and local ordinances.

8. Privacy Policy

  • Life In Gray Treats is committed to protecting your privacy. Any personal information collected through the website, during order placement, or via customer communication will be used solely for the purpose of processing your order, improving our services, and marketing communications. We will never sell or rent your personal information to third parties.

  • For more detailed information, please refer to our Privacy Policy, which can be found on our website.

9. Limitation of Liability

  • Life In Gray Treats will not be liable for any indirect, special, incidental, or consequential damages arising from the use of our products or services. This includes damages caused by delays, product defects, or mishandling of products post-purchase.

  • In no event will our total liability to you exceed the amount paid for the product or service that caused the issue.

10. Intellectual Property

  • All content on our website, including but not limited to logos, designs, text, and images, are the property of Life In Gray Treats and are protected by copyright laws. You may not use any content from our website for commercial purposes without express written permission.

11. Force Majeure

  • Life In Gray Treats will not be liable for any failure to perform its obligations due to unforeseen circumstances beyond our control, including but not limited to natural disasters, acts of government, supply chain disruptions, or any other events of force majeure.

12. Modifications to Terms

  • Life In Gray Treats reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and the new terms will apply to all subsequent orders.

13. Governing Law

  • These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts located in Lake County, Illinois.

14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:

​email (lifeingraytreats@gmail.com

By placing an order with Life In Gray Treats, you agree to these Terms and Conditions.

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